Vice President, Transition Programs

January 5, 2021
Arlington, VA
Job Type


Since 1941, the USO has been the nation's leading organization to serve the men and women in the U.S. military, and their families, throughout their time in uniform. From the moment they join, through their assignments and deployments, and as they transition back to their communities, the USO is always by their side.
Today's USO continuously adapts to the needs of our men and women in uniform and their families, so they can focus on their very important mission. We operate USO centers at or near military installations across the United States and throughout the world, including in combat zones, and even un-staffed USO service sites in places too dangerous for anyone but combat troops to occupy.
The Vice President, Transition Programs is responsible for strategy, leadership and management of Transition programs as well as strategic priorities and operational efficacy of Transition sites.
Principal Duties and Responsibilities (*Essential Duties)

  • Manage day-to-day priorities, budget, and activities of the Transition Programs department. Lead team in developing and implementing short-term and long range plans for successful delivery of high-impact USO programs/initiatives, and successful support of USO awareness and fundraising activities in the Transition space.*
  • Develop training and operational efficacy practices for Transition sites. Lead audit process and training for Transition sites to ensure that all sites achieve production, service level quality, and programmatic key performance indicators.*
  • Lead program innovation, development, and execution strategy to deliver a diverse offering of Transition programs and activities that support transitioning service members and their families. Program areas include but are not limited to education, employment, financial readiness and mentorship.*
  • Through quantitative and qualitative analysis, assess the needs of transitioning service members, direct the innovation and development of USO programs and partnerships to meet those needs, and establish outcome and output goals to meet those needs.*
  • Identify key measures of program success; evaluate ongoing programs on a regular basis; develop frequent program reports on impact, effectiveness, performance, budget, etc. Measure and report on the awareness, impact and effectiveness of Transition programs.*
  • Develop, implement and manage cross-functional projects and business solutions including but not limited to digital systems, operational metrics capture and reporting, policy/process creation and strategic initiatives.*
  • Cultivate and maintain a wide variety of relationships with key external stakeholders, public/private sector entities, including vendors, DoD/military, and the MSO/VSO community, to collaborate on program development and execution.*
  • Lead, manage and mentor assigned Transition Directors and their subordinate staff.
  • Other duties as assigned.

Job Specifications

  • Bachelor's Degree required with a Master's Degree in Business Administration or Nonprofit Management or related field preferred.
  • 15+ years progressive work experience in a leadership or management role, including 7+ years in a supervisory capacity. Relevant experience developing, directing, and evaluating programs for a not-for-profit, military, multicultural and/or global organization preferred.
  • Proficiency with developing long-term strategic direction and with business support functions (i.e. budget, planning, management) for a large enterprise or multiple business units.
  • Ability to identify emerging needs across multiple program categories and to define requirements to meet those needs.
  • Demonstrated ability to create and lead high-performing teams. Demonstrated ability to exercise sound judgment and achieve desired results through others.
  • Demonstrated ability to collaborate with U.S. military structure and existing programs sponsored by the U.S. Department of Defense, U.S. Department of Labor, and Veteran's Administration.
  • Strong interpersonal, presentation, and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
  • Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
  • Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver's license.
  • Must be a strong advocate of the USO's mission to strengthen America's service members by connecting them to family, home, and country.


  • This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location. Relocation assistance or remote working arrangements may be considered for highly qualified candidates.
  • Resume and cover letter are required for full consideration.



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